FAQ's – HIGHPE.IN

What payment methods are available?

We accept:

  • Cash on Delivery (COD)
  • Prepaid Payments: Credit/Debit Cards, UPI, Net Banking
  • Wallets & Pay Later options (such as PhonePe, Airtel Payments Bank, Snapmint, etc., subject to availability at checkout)

How long does shipping take?

Delivery typically takes2–7 working days for most metro and tier cities.For assistance, contact us atcontact@highpe.in.

Do you offer international shipping?

Currently, we ship within India only. International shipping will be introduced soon.

What is your return & exchange policy?

  • Returns/exchanges can be requested within 30 days of delivery.
  • Items must be unused, with original tags and packaging intact.
  • Only size exchanges are allowed (same product).
  • Accessories and selected items are not eligible.
  • Offer items require shipping charges to be borne by the customer.
  • First exchange on your first order is free; further exchanges incur shipping fees.

Refunds:

  • COD orders → Store credit only (valid 3 months). ₹99 COD fee is non-refundable.
  • Prepaid orders → ₹99 reverse shipping + 3% processing fee (waived if opting for store credit).
  • Refund is processed after quality check within 1–2 working days of warehouse inspection.

Are there shipping charges?

  • Free shipping on orders above ₹1,299.
  • ₹45 shipping fee on orders below ₹1,299.

Can I track my order?

Yes. Once shipped, you’ll receive a tracking link via SMS/email.

What if I receive a damaged or incorrect item?

Please contact support within 48 hours of delivery with proof (images/video). We will arrange a free replacement after verification.

How do I choose the right size?

Refer to the size chart available on each product page for accurate measurements.

Can I cancel or modify my order?

Orders can be cancelled before dispatch. Once delivered, changes fall under the return policy.

Do you offer gift cards or gift wrapping?

Currently, we do not offer gift cards or gift wrapping services.

How can I contact Highpe support?

  •  Email: support@highpe.in
  •  DM us on Instagram or Facebook

How should I care for my clothing?

Please follow the wash care instructions mentioned on the garment label to maintain quality and longevity.